If you don’t see your question here, submit a request and we’ll follow up with guidance.
No. Submitting a request is simply a way to ask for guidance. You decide whether and how to proceed.
No. We provide general information and support coordination. If you need legal advice, consult a qualified attorney.
Yes. We support requests across the United States.
Include the date/location of the incident, a short description, and how to reach you. If you have insurance/claim details, add what you can.
We aim to respond promptly during normal business hours. For emergencies, call 911.
Yes. Reply STOP to cancel SMS messages. Reply HELP for help. Message and data rates may apply.
Yes. You may unsubscribe from emails at any time.
Submit the request anyway. We can guide what to gather next.
No. Our goal is clarity and coordination. You decide whether to proceed with any next step.
We use reasonable safeguards designed to protect information and limit access to what is needed to respond to your request. See the Privacy Policy for details.
Visit the SMS Notices page for information about HELP/STOP and messaging categories.